Abby Fox
About Abby Fox
Abby Fox serves as the Director of Global Product Support at JOOR, a position she has held since 2024. With a diverse background in customer experience, sales operations, and product management, she has accumulated extensive experience across various media and customer support roles.
Work at JOOR
Abby Fox currently serves as the Director Global Product Support at JOOR, a position she has held since 2024. In this role, she operates remotely and focuses on enhancing product support strategies to improve customer experience. Her responsibilities include overseeing global product support initiatives and ensuring effective communication between teams to meet customer needs.
Previous Experience
Prior to her role at JOOR, Abby Fox held various positions in the media and technology sectors. She worked at Electric as the Director of Customer Support - Revenue Operations from 2022 to 2024. Before that, she was the Director of Operations - Product Support at Synup from 2019 to 2022. Her earlier roles include Director of Recruitment Advertising at The Denver Post and Senior Digital Product Manager at Digital First Media.
Education and Expertise
Abby Fox earned a Bachelor of Science in Business Management from Adams State University, where she studied from 1994 to 1998. She possesses extensive knowledge in managing various media types, including print and digital, as well as expertise in SEO/SEM, social media, and audience-based targeted campaigns. Her skills also include contract negotiation and revenue operations enhancement.
Background in Customer Experience
Abby Fox has a strong background in customer experience and operations management. She worked at Contently in Customer Experience & Sales - Operations for 10 months in 2019. Additionally, she has experience in training and coaching, which has contributed to team development and success across her various roles in the industry.
Achievements in Product Management
Throughout her career, Abby Fox has specialized in strategic marketing and promotional campaigns, focusing on solution selling and customer retention. She has extensive experience in implementing and managing Gainsight, a customer success platform, which highlights her commitment to enhancing customer satisfaction and operational efficiency.