Alex Jones
About Alex Jones
Alex Jones is a Customer Success Manager at JOOR, where he has worked since 2021. He has extensive experience in customer success and sales operations, having held various roles at companies such as Vodafone, Microsoft, and NTT Europe Ltd.
Work at JOOR
Alex Jones has been employed at JOOR since 2021, currently holding the position of Customer Success Manager. In this role, he focuses on enhancing customer satisfaction and ensuring that clients maximize the value of JOOR's platform. Prior to this position, he served as a Customer Success Associate at JOOR from 2019 to 2021, where he developed foundational skills in client management and support.
Previous Experience in Customer Success
Before joining JOOR, Alex Jones accumulated extensive experience in customer success roles across various organizations. He worked at PitchBook Data as a Customer Success representative from 2018 to 2019 and at Trintech for four months in 2019. His background includes a position at NTT Europe Ltd. as a Client Administrator from 2016 to 2018, where he managed client relationships and support.
Sales Operations and Client Management Background
Alex Jones has a solid foundation in sales operations and client management. He worked at Microsoft as a Sales Operations Specialist from 2013 to 2014 and as a Licensing Operations Specialist from 2011 to 2013. His experience also includes a role at Vodafone as a Client Executive from 2015 to 2016 and as a Sales Support Specialist from 2014 to 2015.
Educational Background
Alex Jones attended Denefield Secondary School from 1996 to 2001. This educational experience provided him with the foundational skills necessary for his future career in customer success and sales operations.