Belinda Redmond
About Belinda Redmond
Belinda Redmond serves as the Director of Customer Experience (APAC) at JOOR, a position she has held since 2021. With a background in customer success and merchandising, she has extensive experience in the fashion industry.
Work at JOOR
Belinda Redmond has been with JOOR since 2018, initially serving as Head of Customer Success (APAC) for three years before advancing to the role of Director of Customer Experience (APAC) in 2021. In her current position, she oversees customer experience strategies across the Asia-Pacific region from the company's Melbourne office. Her leadership focuses on enhancing customer satisfaction and engagement, ensuring that JOOR's services meet the needs of its diverse clientele.
Previous Experience at FAT Stores
Before joining JOOR, Belinda Redmond worked at FAT Stores, where she held various roles over a span of several years. She began as a Team Leader & Sales Assistant from 2011 to 2014, then progressed to Head of Buying & Design from 2014 to 2016. Additionally, she served as a Merchandiser & Assistant Buyer for a brief period in 2014. Her experience at FAT Stores provided her with a strong foundation in retail and customer engagement.
Education and Expertise
Belinda Redmond holds a Bachelor of Applied Science (B.A.Sc.) in Fashion and Textile Merchandising from RMIT University, where she studied from 2010 to 2012. Prior to that, she earned an Advanced Diploma of Youth Work from Victoria University, completing her studies from 2006 to 2008. Her educational background equips her with a blend of skills in both fashion merchandising and youth work, contributing to her expertise in customer experience management.
Background
Belinda Redmond has a diverse professional background that spans multiple roles in the retail and customer service sectors. Her career began in 2011 at FAT Stores, where she developed her skills in sales and management. Over the years, she transitioned into more strategic roles, culminating in her current position at JOOR. Her experiences reflect a commitment to enhancing customer experiences and driving business success.