Evelin Castillo Chang
About Evelin Castillo Chang
Evelin Castillo Chang is a Senior Customer Success Manager at JOOR, where she has worked since 2022. With a background in fashion and technology, she has held various roles in customer success and merchandising across several companies.
Work at JOOR
Evelin Castillo Chang has been employed at JOOR since 2022, currently holding the position of Senior Customer Success Manager. In this role, she is responsible for managing customer relationships and ensuring client satisfaction within the New York City Metropolitan Area. Prior to her current role, she served as a Customer Success Manager at JOOR from 2019 to 2022, where she developed her expertise in customer engagement and support.
Education and Expertise
Evelin Castillo Chang studied at the University of the Arts London, focusing on Fashion Business during her study abroad program. She also holds a Bachelor of Science (B.S.) degree in Design and Merchandising from Drexel University. Her educational background equips her with a solid foundation in both fashion and business principles, enhancing her capabilities in customer success management.
Background in Fashion Industry
Evelin Castillo Chang has extensive experience in the fashion industry, having worked at Nicole Miller in various roles. Her positions included Fabric Buyer, Global Account Executive, Sales Coordinator/JOOR Administrator, and Domestic Production Coordinator. This diverse experience within the fashion sector has provided her with valuable insights into product development, sales strategies, and customer relations.
Internship Experience
Evelin Castillo Chang gained early professional experience through internships, including a role as a Merchandising Intern at Destination Maternity Corporation from 2013 to 2014 and a Summer Intern position at the Library of Congress from 2006 to 2010. These internships contributed to her understanding of merchandising and organizational operations.
Language Skills and Global Perspective
Evelin Castillo Chang possesses strong public speaking skills in both Mandarin Chinese and Spanish, which enhances her ability to communicate effectively with diverse clients. Her world-focused perspective allows her to manage customer success initiatives that cater to a variety of cultural backgrounds, making her an asset in global business environments.