Jacqueline Waithaka
About Jacqueline Waithaka
Jacqueline Waithaka is the Regional Manager of Customer Success at JOOR in New York, a position she has held since 2021. She has a background in customer success and relationship management, with previous roles at S&P Global Market Intelligence and ValueOptions.
Work at JOOR
Jacqueline Waithaka has been serving as the Regional Manager of Customer Success at JOOR since 2021. In this role, she has implemented customer success strategies that have significantly improved client retention rates. Additionally, she has participated in cross-functional teams aimed at enhancing customer experience and streamlining processes. Prior to her current position, she worked as a Customer Success Manager at JOOR from 2019 to 2021, where she developed a comprehensive training program for new hires in the Customer Success department.
Previous Experience
Before joining JOOR, Jacqueline Waithaka worked at S&P Global Market Intelligence as a Relationship Manager from 2018 to 2019. She also held the position of Client Retention Associate at Panjiva from 2017 to 2018. Earlier in her career, she worked at ValueOptions in various roles, including Intake Specialist from 2010 to 2013 and Project Coordinator from 2013 to 2014. These positions contributed to her expertise in customer relationship management and project coordination.
Education and Expertise
Jacqueline Waithaka holds a Master of Science (MS) degree in Strategic Design & Management from Parsons School of Design - The New School, which she completed from 2013 to 2015. She also earned a Bachelor of Science (B.S.) degree in Organizational Development from Texas A&M University, where she studied from 2005 to 2009. Her educational background has equipped her with the skills necessary for effective customer success management.
Background
Jacqueline Waithaka has a diverse professional background that spans various roles in customer success and project management. She began her career at ValueOptions, where she worked for three years as an Intake Specialist and later as a Project Coordinator. Her transition to the tech and data sectors included positions at Panjiva and S&P Global Market Intelligence, where she focused on client relationships and retention strategies.
Achievements in Customer Success
At JOOR, Jacqueline Waithaka has made notable contributions to the Customer Success department. She has successfully implemented strategies that improved client retention rates and developed training programs for new hires. Her involvement in cross-functional teams has also played a key role in enhancing the overall customer experience, demonstrating her commitment to customer success.