Jacqueline Wu
About Jacqueline Wu
Jacqueline Wu is a Technical Support Manager with extensive experience in technology and quality assurance. She has worked at JPMorgan Chase, Cognizant, and currently at JOOR, where she has contributed to improving testing efficiency and ensuring application compatibility.
Current Role at JOOR
Jacqueline Wu serves as the Technical Support Manager at JOOR, a position she has held since 2016. In this role, she is responsible for overseeing technical support operations and ensuring that clients receive effective assistance with the platform. Her experience in managing technical issues and providing solutions contributes to the overall efficiency of the support team. Located in the Greater Philadelphia Area, Jacqueline has been instrumental in maintaining high standards of customer service and technical support within the organization.
Previous Experience at JPMorgan Chase
Prior to her current role, Jacqueline Wu worked at JPMorgan Chase as a Business Analyst in Technology Business Development from 2012 to 2013. During her tenure in the Greater New York City Area, she focused on analyzing technology solutions and supporting business development initiatives. This experience provided her with a solid foundation in the financial services sector and enhanced her analytical skills.
Experience at Cognizant
Jacqueline Wu was employed at Cognizant as a Quality Engineer and Assurance Analyst from 2014 to 2016 in the Greater Philadelphia Area. In this capacity, she contributed to quality assurance processes and ensured software products met established standards. Her work included automating functional tests using Selenium with C# and validating front-end enhancements through cross-browser testing, which improved testing efficiency and application compatibility.
Educational Background in Computer Science
Jacqueline Wu earned her Bachelor of Science degree in Computer Science from Syracuse University, where she studied from 2010 to 2014. This academic background equipped her with essential technical skills and knowledge in programming, software development, and system analysis. Her education laid the groundwork for her subsequent roles in technology and support.
Technical Skills and Testing Expertise
Jacqueline Wu has developed a range of technical skills throughout her career. She has experience in automating functional tests and performing accessibility testing using NVDA to ensure inclusivity for users with disabilities. Additionally, she has analyzed back-end API calls to verify business logic implementation and worked in an agile environment, adapting to rapid changes and iterative development processes.