Jennifer Rosado
About Jennifer Rosado
Jennifer Rosado serves as the Chief Customer Officer at JOOR, where she has worked since 2020. With over 20 years of leadership experience in sales, marketing, and customer service across various industries, she has held significant roles at companies such as XO Group Inc. and L'Oreal.
Current Role at JOOR
Jennifer Rosado currently serves as the Chief Customer Officer at JOOR, a position she has held since 2020. In this role, she is responsible for overseeing customer experience and ensuring that the company's customer service strategies align with its business objectives. Her leadership is crucial in enhancing customer satisfaction and driving growth within the organization.
Previous Experience at JOOR
Before her current role, Jennifer Rosado worked at JOOR as the Senior Vice President of Customer Experience & Sales Operations from 2019 to 2020. During her tenure, she focused on improving customer engagement and optimizing sales processes. She also held the position of Senior Vice President of Sales Operations & Marketing from 2017 to 2019, where she contributed to the company's marketing strategies and sales initiatives.
Career Background
Jennifer Rosado has over 20 years of experience in leadership roles across various industries, including E-commerce, Marketplace Technology, Consumer Products, and Financial Services. Her career includes significant positions at companies such as XO Group Inc., where she was Vice President of Marketing, and L'Oreal, where she held multiple director-level roles. She has also worked in financial services at UBS Financial Services and has experience in B2B marketing and sales.
Education and Expertise
Jennifer Rosado earned her MBA from Harvard Business School, where she studied Business Administration and Management from 2000 to 2002. She also holds a BA in Economics and Spanish Literature from Wesleyan University, which she completed from 1991 to 1995. Her educational background complements her expertise in strategic thinking, business growth, and quantitative analysis.
Skills and Recognition
Jennifer Rosado possesses strong skills in strategic and critical thinking, business development, and leading high-performing teams. She is recognized for her strong interpersonal skills and has a proven track record in sales, operations, and marketing management. Her operational expertise has benefited various companies, including Estee Lauder and Bumble and bumble, showcasing her ability to drive business success.