Joachim Broquereau
About Joachim Broquereau
Joachim Broquereau serves as the Retail Customer Success Manager for EMEA at JOOR since 2021, bringing extensive experience in customer service and account management from previous roles at Planet and Ralph Lauren.
Work at JOOR
Joachim Broquereau has been serving as the Retail Customer Success Manager for the EMEA region at JOOR since 2021. In this role, he focuses on enhancing customer satisfaction and driving success for retail clients. His position is based in Paris, Île-de-France, France, where he has been instrumental in implementing strategies that align with JOOR's objectives in the retail sector.
Previous Experience in Retail Management
Before joining JOOR, Joachim Broquereau worked at Planet as an Account Manager from 2016 to 2021. In this position, he managed client accounts and contributed to business growth in the Paris Area. Prior to that, he held roles at Ralph Lauren, where he served as Business Support and Head Cashier from 2013 to 2016, gaining valuable experience in luxury retail operations.
Early Career in Hospitality
Joachim Broquereau began his career in the hospitality industry, working in various roles in London. He was a Head Waiter at Harrods for three months in 2012 and a Customer Service Associate at Selfridges from 2012 to 2013. Additionally, he worked as Chef de Rang at ALYN WILLIAMS LIMITED and Westin Hotels & Resorts, where he developed skills in customer service and management.
Education and Expertise
Joachim Broquereau studied Hospitality Administration and Management at Ecole Hôtelière de Poitiers, where he earned a Bachelor's degree from 2004 to 2007. His education provided a solid foundation in hospitality principles, which he has applied throughout his career in both retail and hospitality sectors.