Katharine Floyd
About Katharine Floyd
Katharine Floyd is a Customer Success Manager currently working at JOOR, where she has been since 2021. She has previous experience as an Associate at Guidepoint and as an Associate Account Strategist at JOOR, along with internships at LaFORCE and Legrand, North America.
Current Role at JOOR
Katharine Floyd serves as a Customer Success Manager at JOOR, a position she has held since 2021. In this role, she focuses on ensuring client satisfaction and fostering long-term relationships with customers. Her responsibilities include managing accounts, addressing client needs, and implementing strategies to enhance the customer experience.
Previous Experience at JOOR
Before her current role, Katharine Floyd worked at JOOR as an Associate Account Strategist from 2019 to 2021. During this time, she contributed to account management and client strategy development, helping to optimize the use of JOOR's platform for various clients. Her experience in this position laid the groundwork for her advancement to Customer Success Manager.
Experience at Guidepoint
Katharine Floyd was employed at Guidepoint as an Associate from 2018 to 2019. In this role, she gained valuable experience in client services and market research, contributing to the company's efforts in connecting clients with expert insights. Her time at Guidepoint enhanced her skills in communication and client engagement.
Educational Background
Katharine Floyd studied Government at Dartmouth College, where she earned her Bachelor's Degree from 2014 to 2018. Prior to her college education, she attended Choate Rosemary Hall, completing her high school education from 2010 to 2014. This academic background provided her with a strong foundation in critical thinking and analysis.
Internship Experience
Katharine Floyd has held several internships that contributed to her professional development. In 2016, she worked as a Global Brand Intern at LaFORCE for two months. Additionally, in 2015, she served as a Marketing and Communications Intern at Legrand, North America, also for two months. These internships allowed her to gain practical experience in brand management and marketing communications.