Margie Barclay
About Margie Barclay
Margie Barclay serves as the VP of Global Customer Experience at JOOR, a role she has held since 2023 in the New York City Metropolitan Area. With extensive experience in customer success and client services, she has previously worked in various leadership positions across multiple companies, including TapClicks, Electric, and YP.
Work at JOOR
Margie Barclay serves as the Vice President of Global Customer Experience at JOOR, a position she has held since 2023. In this role, she focuses on enhancing customer interactions and ensuring a seamless experience for clients. Her work involves leveraging customer success methodologies to partner with stakeholders, providing insights to help achieve business and technology objectives.
Previous Experience
Prior to her current role, Margie Barclay held several significant positions in customer success and client services. She worked at Electric as the VP of Customer Success from 2022 to 2023. Before that, she was the Vice President of Client Services, Enterprise Solutions at TapClicks from 2017 to 2018. Additionally, she spent three years as Senior Vice President of Customer Success at Synup from 2019 to 2022.
Education and Expertise
Margie Barclay earned a Bachelor of Arts degree in Computer Science from the University of South Carolina. Her educational background supports her expertise in operationalizing hyper-growth organizations, focusing on process improvements and technology-driven automation. She has a proven track record in leading cross-functional teams and enhancing client relationship management.
Career Background
Margie Barclay's career spans over two decades, with significant roles in various organizations. She worked at YP, The Real Yellow Pages®, first as a Sales Manager from 1998 to 2008 and later as Digital Advertising Sales Director from 2016 to 2017. She also served as Director of Partner Relationships/Business Development at Yodle from 2008 to 2012 and as Vice President of Sales at Advance Publications Inc. from 2012 to 2016.
Achievements in Customer Success
Throughout her career, Margie Barclay has demonstrated a strong ability to metabolize feedback and show empathy towards users and team members. She excels in defining and maintaining product roadmaps aligned with team strategies and proactively addressing strategic issues. Her leadership in customer success methodologies has contributed to enhanced client relationships and B2B development.