Mohsina Anjum
About Mohsina Anjum
Mohsina Anjum is a CX Documentation & Content Manager currently working at JOOR in India. She has extensive experience in various roles in corporate sales, instructional design, and customer success across multiple companies including Ola, Yahoo!, and HP.
Current Role at JOOR
Mohsina Anjum serves as the CX Documentation & Content Manager at JOOR, a position she has held since 2023. In this role, she is responsible for overseeing customer experience documentation and content management. Her work focuses on enhancing customer interactions through effective documentation strategies.
Previous Experience at Synup
Prior to her current role, Mohsina Anjum worked at Synup in various capacities. She was a Technical Writer for four months in 2018, followed by a two-year tenure as a Customer Success Manager from 2018 to 2020. She then transitioned to the role of Training & Documentation Lead for Customer Success from 2021 to 2023, and also served as a Content Designer in Customer Success for one year during that period.
Career at HP
Mohsina Anjum's career includes significant experience at HP, where she worked in multiple roles. She began as a Senior Process Associate from 2005 to 2007, then became a Process Team Lead for five months in 2007. She continued her journey at HP as a Process Training Lead from 2008 to 2010, contributing to training and process improvement initiatives.
Experience at Yahoo!
From 2010 to 2013, Mohsina Anjum worked at Yahoo! as an Instructional Designer. In this role, she focused on creating educational content and instructional materials, enhancing the learning experience for users and employees.
Role at Ola
Mohsina Anjum briefly worked at Ola (ANI Technologies Pvt. Ltd) as a Team Lead in Corporate Sales for one year from 2016 to 2017. Her responsibilities included managing sales strategies and leading a team to drive corporate sales initiatives in Bangalore.