Mwani Ngemi
About Mwani Ngemi
Mwani Ngemi is an Integration Support Specialist at JOOR, where he has worked since 2022. He has a diverse background in customer service and integration support, with previous roles at Gyu-Kaku, HARU, Exigis, and JOOR.
Work at JOOR
Mwani Ngemi has been employed at JOOR since 2022 as an Integration Support Specialist. In this role, Ngemi focuses on enhancing integration support processes and has developed a training program for new starters to improve the integration support channel. Prior to this position, Ngemi worked at JOOR in various capacities, including Product Support Specialist - Tier 2 from 2020 to 2022 and Product Support Associate from 2019 to 2020.
Previous Experience in the Service Industry
Mwani Ngemi has a background in the service industry, having worked as a Service Professional at multiple restaurants. Ngemi's experience includes a four-month tenure at Gyu-Kaku Japanese BBQ Restaurant in 2010, a three-year role at HARU from 2014 to 2017, and a six-month position at GustOrganics in 2011. These roles contributed to Ngemi's customer service skills and teamwork capabilities.
Technical Skills and Contributions
Mwani Ngemi utilizes Postman to simulate REST API calls for feature testing, demonstrating technical proficiency in software integration. Ngemi has also collaborated in the creation of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), contributing to team structure planning for future growth. These contributions reflect a commitment to improving operational efficiency.
Education and Expertise
Mwani Ngemi studied at LaGuardia Community College, where Ngemi earned an Associate's degree in International/Global Studies from 2009 to 2012. This educational background provides a foundation for understanding global contexts and enhances Ngemi's analytical skills in professional settings.
Career Progression
Mwani Ngemi's career progression includes various roles that have built a diverse skill set. After working as a Service Professional, Ngemi transitioned to Exigis as an Account Service Associate from 2017 to 2019. This experience, along with roles at JOOR, showcases a trajectory of growth in support and integration roles within the technology and service sectors.