Nicole Murray
About Nicole Murray
Nicole Murray serves as the Manager of Global Support at JOOR, where she has worked since 2021. With a background in customer service and support roles across various companies, she has developed training materials and led initiatives to enhance team performance and customer satisfaction.
Current Role at JOOR
Nicole Murray serves as the Manager of Global Support at JOOR, a position she has held since 2021. In this role, she oversees support operations on a global scale, ensuring that customer needs are met efficiently and effectively. Her responsibilities include managing support teams, developing strategies to enhance customer satisfaction, and implementing processes that promote high delivery standards. Nicole's leadership is instrumental in maintaining JOOR's commitment to quality service in a fast-paced environment.
Previous Experience at JOOR
Prior to her current role, Nicole Murray worked at JOOR in various capacities. She began as a Product Support Specialist from 2018 to 2019, where she provided technical support and assistance to users. Following this, she served as the Associate Manager of Product Support from 2019 to 2021, where she contributed to team management and operational improvements. Her tenure at JOOR has equipped her with extensive knowledge of the company's products and customer support processes.
Career Background in Customer Support
Nicole has a diverse background in customer support, having held several positions across different companies. She worked at zulily as a Customer Service Representative and later as a Tier II Customer Service Representative from 2013 to 2014. Additionally, she served as a Customer Support Analyst at PatientPop Inc. from 2017 to 2018. Her experience also includes roles at Market Leader Inc. as a Customer Care Specialist and Operations Specialist, where she focused on enhancing customer experiences and operational efficiency.
Education and Expertise
Nicole Murray earned a Bachelor of Arts (B.A.) in Political Science and Government from Western Washington University. This academic background provides her with a solid foundation in analytical thinking and problem-solving, which she applies in her professional roles. Her expertise lies in developing training materials and leading initiatives that improve team performance and customer satisfaction in support operations.
Achievements in Support Operations
Throughout her career, Nicole has been involved in developing internal and external training materials aimed at enhancing team performance and customer satisfaction. She has led cross-functional collaboration initiatives that drive innovation and scalability in support operations. Her focus on promoting high delivery standards has contributed to the success of the teams she has managed, particularly in high-growth environments.