Nicole Petitti
About Nicole Petitti
Nicole Petitti is a Customer Success Manager at JOOR, where she specializes in onboarding brands and managing customer relationships. She has a diverse background in sales and account management across various companies in the travel and technology sectors.
Current Role at JOOR
Nicole Petitti serves as a Customer Success Manager at JOOR, a position she has held since 2020. In this role, she specializes in onboarding brands onto the JOOR platform, ensuring that customer requirements align with corporate structures. She manages a book of business exceeding 700,000 in value and oversees project management for customer software integrations, including ERP systems. Additionally, she leads the development of best practices for customer adoption, training, and value realization, while also developing strategies for customer retention and upselling.
Previous Experience at BirchStreet Systems
Prior to her current role, Nicole worked at BirchStreet Systems as a Customer Success Senior Manager EMEAI for seven months in London, United Kingdom, from 2019 to 2020. In this position, she focused on customer success initiatives within the EMEAI region, contributing to the overall satisfaction and retention of clients.
Career Background in Account Management
Nicole has a diverse background in account management, having worked as a Senior Account Manager at Hostmaker for nine months in 2019 in London. She also held roles at Axis Travel Marketing, where she served as a Sales Account Manager from 2016 to 2018 and as a Senior Sales Account Manager for eight months in 2018. Her experience includes managing client relationships and driving sales growth in the travel marketing sector.
Educational Qualifications
Nicole Petitti holds a Master's degree in International Luxury Management from Il Sole 24 Ore Business School, which she completed from 2014 to 2015. She also earned a Bachelor's degree in Economics and Management of Arts, Culture and Communication from Università Commerciale 'Luigi Bocconi' from 2009 to 2012. Additionally, she studied at the American School of Milan, where she achieved an International Baccalaureate from 2007 to 2009. Since 2015, she has been studying at ONAV (Organizzazione Nazionale Assaggiatori Vino) to achieve the title of Wine Sommelier.