Roy Li
About Roy Li
Roy Li is a Senior Customer Success Manager at JOOR, where he has worked since 2021. He previously held positions at Yext and Mailman, and he holds a Bachelor's degree from China Agricultural University and a Master's degree in Food Chemistry from The University of Georgia.
Work at JOOR
Roy Li has been serving as a Senior Customer Success Manager at JOOR since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring successful adoption of JOOR's platform. His responsibilities include managing client relationships, providing support, and driving engagement to maximize the value clients receive from JOOR's services. Based in San Francisco, California, Roy has contributed to the company's growth and customer retention strategies.
Previous Experience at Yext
Before joining JOOR, Roy Li worked at Yext as a Client Success Manager from 2019 to 2021. During his two years in this position, based in Shanghai, he was responsible for managing client accounts and ensuring that customers effectively utilized Yext's solutions. His role involved addressing client needs, providing strategic guidance, and fostering long-term relationships to enhance customer satisfaction.
Background in Account and Content Management
Roy Li's career includes experience at Mailman, where he held two positions. He worked as a Content Manager from 2017 to 2019, overseeing content strategies and development. In 2019, he briefly served as an Account Manager for four months, focusing on client interactions and account management. This diverse background has equipped him with skills in both content creation and client relationship management.
Education and Expertise
Roy Li holds a Bachelor's degree from China Agricultural University. He furthered his education at The University of Georgia, where he studied Food Chemistry and earned a Master's degree from 2012 to 2015. His academic background provides him with a strong foundation in scientific principles, which complements his professional roles in customer success and account management.