Sierra Shepherd
About Sierra Shepherd
Sierra Shepherd is a Customer Success Manager at JOOR, where she has worked since 2021. She has a diverse background in customer relations and account management, having held various positions at Nine West Group, kate spade new york, and PVH.
Work at JOOR
Sierra Shepherd has been employed at JOOR as a Customer Success Manager since 2021. In this role, she is responsible for ensuring client satisfaction and success with the company's platform. Her focus includes managing client relationships and providing support to enhance user experience. JOOR is a leading digital wholesale platform that connects brands and retailers, and Shepherd's contributions play a key role in facilitating effective communication and service delivery.
Previous Experience at Nine West Group
Sierra Shepherd worked at Nine West Group in two capacities. Initially, she served as an Executive Assistant for eight months from 2016 to 2017. Following this role, she transitioned to the position of International Account Coordinator, where she worked for one year from 2017 to 2018. In both roles, she contributed to operational support and coordination within the organization, gaining valuable experience in the fashion industry.
Experience at kate spade new york
From 2018 to 2021, Sierra Shepherd held the position of International Account Manager at kate spade new york. In this role, she managed international accounts, focusing on building and maintaining relationships with global partners. Her work involved strategic planning and execution to support the brand's international growth and market presence.
Education and Expertise
Sierra Shepherd earned her Bachelor of Arts (B.A.) Honors Degree in Foreign Languages and Literatures from the University of Delaware, completing her studies from 2008 to 2012. During her time at the university, she also served as a Student Ambassador and an Honors College Resident Hall Leader, which provided her with leadership experience and enhanced her communication skills.
Sales Experience at PVH
Sierra Shepherd worked as a Sales Associate at PVH from 2008 to 2013. This role allowed her to develop her sales skills and gain insights into the retail sector. Her experience at PVH contributed to her understanding of customer needs and the dynamics of the fashion industry.