Stephanie Murcia
About Stephanie Murcia
Stephanie Murcia is a Product Support Specialist at JOOR, where she has worked since 2021. She holds a Bachelor of Arts in English Language and Literature from Smith College and has a diverse background in customer support and business development roles across various organizations.
Work at JOOR
Stephanie Murcia has been employed at JOOR as a Product Support Specialist since 2021. In this role, she provides real-time education to customers regarding demand response and energy reduction procedures. She is responsible for proposing recommendations to address problem areas that affect customer experience. Additionally, she establishes productive relationships with internal departments to enhance their overall success. Her work contributes to improving customer satisfaction and operational efficiency within the organization.
Education and Expertise
Stephanie Murcia earned her Bachelor of Arts degree from Smith College, where she studied English Language and Literature with a minor in History from 2007 to 2011. This educational background has equipped her with strong communication and analytical skills, which she applies in her professional roles. Her expertise in customer support and product management is further demonstrated through her various positions in different industries.
Professional Background
Before joining JOOR, Stephanie held several roles that contributed to her professional development. She worked as a Customer Support Analyst at Enel X from 2020 to 2021, where she focused on customer service in the energy sector. Prior to that, she served as a Patient Enrollment Coordinator at Iora Health for one year. Stephanie also gained experience in the content creation industry through her roles at WriterAccess, where she progressed from Business Development Associate to Senior Sales Specialist and then to Platform Specialist between 2016 and 2018.
Previous Work Experience
Stephanie's diverse work history includes positions in various sectors. She worked as a Youth Worker at the City of Cambridge's Frisoli Youth Center for one year, providing support and guidance to young individuals. Additionally, she served as an Assistant Office Manager at MA Dental Group for three months. Her early career included a legal internship at the Law Offices of Frank Ciano, where she gained insight into the legal field. These experiences have contributed to her well-rounded skill set.