Titien Pretolani
About Titien Pretolani
Titien Pretolani serves as the Manager of Customer Success for Asia at JOOR, where he has worked since 2019. He has a background in luxury and fashion management, with experience at several prestigious companies including Berluti and CHANEL.
Work at JOOR
Titien Pretolani has been serving as the Manager of Customer Success for Asia at JOOR since 2019. Based in Tokyo, Japan, she leads integration projects that involve Flat File or API with Japanese ERP systems. In her role, she collaborates closely with the Product Team to address requests from Asian customers for product enhancements. Additionally, she engages in business development activities alongside the sales team, contributing to the overall success of the organization.
Previous Experience
Before her current role at JOOR, Titien Pretolani held various positions in the luxury fashion sector. She worked as a Wholesale Account Assistant at CHANEL from 2014 to 2015 and at Berluti in 2015. Prior to her tenure at JOOR, she served as a Commercial Account Manager at JOOR in London from 2017 to 2019. She also gained experience in marketing and business development at Dragon Team Building in Shanghai in 2014.
Education and Expertise
Titien Pretolani studied at SKEMA Business School, where she earned a Master of Science (MSc) in Luxury & Fashion Management with a focus on Entrepreneurship & Innovation from 2012 to 2016. Her educational background also includes a Higher National Diploma (HND) in Management from Lycée Stanislas, completed from 2010 to 2012. This academic foundation supports her expertise in customer success and business development within the luxury fashion industry.
Achievements
In her role at JOOR, Titien Pretolani achieved a retention rate of 107% in value for Asian brands and showrooms. This accomplishment reflects her effectiveness in managing customer relationships and enhancing customer satisfaction. Her proactive approach in collaborating with various teams has contributed to the success of integration projects and customer engagement initiatives.
International Experience
Titien Pretolani has a diverse international background, having worked in multiple countries including France, the United Kingdom, Japan, and China. Her experiences in different cultural contexts have equipped her with a global perspective in customer success and business development, particularly in the luxury fashion sector.