Dinesh Kumar
About Dinesh Kumar
Dinesh Kumar is a Customer Support Manager with extensive experience in helpdesk operations and technical support. He has worked for notable companies including Freshworks Inc. and Chargebacks, and holds a Master of Science degree from Vellore Institute of Technology.
Current Role at Joveo
Dinesh Kumar serves as the Customer Support Manager at Joveo, a position he has held since 2021. In this role, he is responsible for overseeing customer support operations and ensuring high-quality service delivery. His experience in managing support teams contributes to the effectiveness of Joveo's customer engagement strategies.
Previous Experience at Freshworks Inc.
Before joining Joveo, Dinesh Kumar worked at Freshworks Inc. (formerly Freshdesk) as a Support Operations Specialist from 2015 to 2020. During his five years there, he developed expertise in helpdesk operations and support processes, significantly enhancing customer satisfaction and operational efficiency.
Experience at Chargebacks
In 2020, Dinesh Kumar briefly worked as a Customer Support Manager at Chargebacks for three months in Chennai, Tamil Nadu, India. This role allowed him to further refine his skills in customer support management and operations.
Educational Background at Vellore Institute of Technology
Dinesh Kumar completed his Master of Science in Software Engineering (MS(SE)) at Vellore Institute of Technology from 2010 to 2015. This educational background provided him with a solid foundation in technical and analytical skills relevant to his career in customer support and operations.
Technical Skills and Expertise
Dinesh Kumar possesses proficiency in handling helpdesk operations, network maintenance, and mobile device support. He has a strong background in deploying technical expertise in large data storage networks, voice/data innovations, and VPNs. His experience includes mentoring and leading high-performing teams to ensure compliance with industry policies and procedures.