Raseena M..
About Raseena M..
Raseena M. serves as the Director of Customer Success at Joveo, a position she has held since 2024. She has extensive experience in customer success roles and a strong educational background in technology and engineering.
Current Role at Joveo
Raseena M. currently serves as the Director of Customer Success at Joveo, a position she has held since 2024. In this role, she is responsible for overseeing customer success initiatives and ensuring client satisfaction. Her leadership aims to enhance the overall customer experience and drive retention strategies.
Previous Experience at Joveo
Raseena M. has a significant history with Joveo, having worked in various capacities since 2016. She started as an Operational Specialist from 2016 to 2017, then progressed to Senior Operations Specialist from 2017 to 2020. Following this, she served as Customer Success Manager from 2020 to 2021, and later as Associate Director of Customer Success from 2023 to 2024. Her diverse roles have contributed to her expertise in customer success management.
Professional Background
Prior to her tenure at Joveo, Raseena M. worked at Google as a Map Maker/IT Analyst from 2012 to 2013. She also gained experience as a Field Coordinator and Trainer at VOICE 4 Girls from 2011 to 2012. These roles have provided her with a strong foundation in operational and customer-focused functions.
Education and Qualifications
Raseena M. holds a Master of Science in Information Technology from Annamalai University, where she studied from 2018 to 2020. She also earned a Bachelor of Technology in Electronics and Communications Engineering from JNTUH College of Engineering Hyderabad, completing her studies from 2008 to 2012. Additionally, she attended Sri Chaitanya Junior College, focusing on Mathematics, Physics, and Chemistry.