Chidimma Njoku
About Chidimma Njoku
Chidimma Njoku is a Customer Experience Representative at Joy, where she has worked since 2022, providing technical and sales support to customers in French-speaking Africa. She holds a Bachelor of Arts in French Studies from Imo State University and has previous experience in customer service and social media management.
Work at Joy
Chidimma Njoku has been employed at Joy as a Customer Experience Representative since 2022. In this role, she is responsible for writing help content and managing the user knowledgebase for Joy's help site. She provides technical and sales support to over 100 customers daily, specifically focusing on French-speaking regions in Africa. Chidimma actively shares feedback with Joy's product, design, and development teams to improve the overall customer experience. Her contributions are integral to enhancing user satisfaction and streamlining support processes.
Education and Expertise
Chidimma Njoku earned a Bachelor of Arts (B.A.) in French Studies from Imo State University, where she studied from 2005 to 2009. Her educational background provides her with a strong foundation in language skills, which she applies in her current role to assist French-speaking customers. Chidimma's expertise in customer service and technical support is further demonstrated through her experience in managing user inquiries and feedback effectively.
Background
Before joining Joy, Chidimma Njoku worked at IROKO Partners Limited as a Bilingual Customer Service Representative from 2016 to 2021. She also served as a Social Media Manager and Content Writer on a freelance basis at Charisol for three months in 2019. Additionally, she worked at Subbly as a Bilingual/French Customer Support Representative for two months in 2021. These roles have equipped her with diverse skills in customer service, content creation, and social media management.
Achievements
In her current position, Chidimma Njoku tracks known issues and feature requests using JIRA backlog and Intercom tagging. This systematic approach allows her to contribute to the continuous improvement of customer support services. She also acts as a 'virtual wedding planner,' providing tips and support to couples planning their weddings, showcasing her ability to engage with customers in a personalized manner.