Jose Castillo
About Jose Castillo
Jose Castillo is a Customer Support Engineer specializing in macOS and MDM, currently employed at JumpCloud. He has a background in graphic communications and computer science, with extensive experience in technical support and information systems, particularly at StoryCorps.
Work at JumpCloud
Jose Castillo currently holds the position of Customer Support Engineer, specializing in macOS and Mobile Device Management (MDM) at JumpCloud. He has been part of the team since 2021, contributing his expertise in customer support within the New York City Metropolitan Area. His role involves assisting customers with technical issues related to macOS and MDM solutions, ensuring a high level of service and support.
Education and Expertise
Jose Castillo studied at the University of London, where he pursued a Bachelor of Science in Computer Science from 2021 to 2024. Prior to this, he attended CUNY New York City College of Technology, achieving a degree in Graphic Communications from 2009 to 2011. His educational background equips him with a solid foundation in both graphic design and computer science, enhancing his technical capabilities in his current role.
Background in Information Technology
Jose Castillo has extensive experience in the field of Information Technology, particularly through his tenure at StoryCorps. He began as an Information Technology Intern in 2012 and progressed to roles such as Technical Support Specialist, Information Technology Coordinator, and ultimately Manager of Information Systems & Technical Support. His work spanned nearly a decade, allowing him to develop a comprehensive understanding of IT systems and customer support.
Previous Work Experience
Before his current role at JumpCloud, Jose Castillo worked in various positions that contributed to his expertise in inventory management and technical support. He served as an Inventory Management Specialist at both Bloomingdale's from 2009 to 2012 and Target from 2004 to 2007. These roles provided him with valuable experience in operational efficiency and customer service.