Alex Lambaria
About Alex Lambaria
Alex Lambaria serves as the Manager of National Accounts & Strategy at JumpCrew in Nashville, Tennessee, where he has worked since 2020. With over a decade of experience in customer success and digital marketing, he is recognized for his creativity, team-building skills, and focus on strategic partnerships.
Work at JumpCrew
Alex Lambaria has been working at JumpCrew since 2020, holding the position of Manager of National Accounts & Strategy. In this role, he focuses on strategic partnerships and customer journey mapping, contributing to the company's objectives in Nashville, Tennessee. His responsibilities include overseeing enterprise account management and ensuring client success. Prior to this role, he served as Client Success Manager of National Accounts at JumpCrew for five years, starting in 2019. His experience at JumpCrew highlights his commitment to enhancing customer success through effective digital marketing strategies.
Previous Experience
Before joining JumpCrew, Alex Lambaria held several positions that contributed to his expertise in customer relations and digital marketing. He worked at Sleepgram as Director of Customer Relations from 2017 to 2019, where he focused on improving customer engagement. He also served as a Digital Marketing Consultant from 2014 to 2015, providing insights and strategies for various clients. His earlier roles include Sales Supervisor at Sprint and Site Coordinator at Trinity Services Inc., which helped him develop a comprehensive understanding of customer service operations and team management.
Education and Expertise
Alex Lambaria earned a Bachelor of Arts in Liberal Arts and Sciences from the University of Illinois, where he studied Sociology. His educational background supports his understanding of consumer behavior and team dynamics. With over 10 years of experience in digital marketing and customer success, he specializes in onboarding and renewals, solution selling, and full funnel marketing. His expertise extends to operational excellence and product development, making him a valuable asset in any customer-focused organization.
Skills and Leadership Style
Alex is recognized for his creativity, candidness, and team-building skills among colleagues. He emphasizes servant leadership, focusing on providing value to customers and fostering a collaborative work environment. His approach includes advocating for testing new ideas and iterating on existing products to drive business growth. Alex's experience with scrappy startups has equipped him with the ability to adapt and innovate in fast-paced settings, enhancing customer success and operational efficiency.
Professional Philosophy
Alex Lambaria believes in the importance of consistently providing value to customers to maintain a competitive edge. He advocates for a customer-centric approach that involves understanding consumer insights and mapping the customer journey. His philosophy includes the necessity of adapting strategies based on feedback and market trends, ensuring that businesses remain responsive to customer needs. This focus on continuous improvement and strategic partnerships underpins his work in the digital marketing and customer success sectors.