John Marra
About John Marra
John Marra is an Account Sales Representative at JumpCrew, where he has worked since 2020. He has a diverse background in the automotive industry, having held various roles that focus on enhancing customer engagement and sales processes.
Work at JumpCrew
John Marra has been serving as an Account Sales Representative at JumpCrew since 2020. In this role, he focuses on enhancing sales strategies and customer engagement. His responsibilities include developing relationships with clients and optimizing sales processes to drive revenue growth. Marra's experience in the automotive industry informs his approach to sales, allowing him to effectively address the needs of clients.
Previous Experience in the Automotive Industry
Prior to his current position, John Marra worked at CarChat24 as an Account Executive from 2014 to 2020. During his six years there, he contributed to the development of processes that optimize the return on investment for dealership websites through innovative chat technologies. He also held the position of Lead Agent at Fox Rent-A-Car for one year in the Tampa/St. Petersburg, Florida area, further solidifying his expertise in customer service and sales within the automotive sector.
Military Background
John Marra served in the US Navy as a Hospital Corpsman from 1977 to 1995, accumulating 18 years of service. His military experience provided him with a strong foundation in teamwork, discipline, and customer service, which he has applied throughout his career in the civilian sector.
Education and Expertise
John Marra studied at Georgetown University, where he earned a Bachelor's of Science in Hospital and Health Care Facilities Administration/Management from 1989 to 1993. His educational background complements his extensive experience in the automotive industry, particularly in implementing live chat solutions to improve customer interaction and lead conversion for car dealerships.
Team Management and Customer Service
Throughout his career, John Marra has gained extensive experience in managing and training teams to deliver high-quality customer service in the automotive sector. His focus on enhancing dealership sales through digital engagement strategies has been a key aspect of his professional development, allowing him to effectively lead teams in achieving customer satisfaction and business objectives.