Michael M.
About Michael M.
Michael M. serves as the Vice President of Client Success at JumpCrew, bringing extensive expertise in online advertising, creative services, and sales management. He has a proven track record in managing global operations and driving customer success initiatives.
Work at JumpCrew
Michael M. serves as the VP of Client Success at JumpCrew, a role he has held since 2021. In this position, he focuses on enhancing client relationships and ensuring customer satisfaction. His responsibilities include defining operational strategies and leading customer success initiatives. Based in Nashville, Tennessee, he leverages his extensive experience to drive results and improve service quality.
Education and Expertise
Michael M. studied at California Miramar University, where he earned a Bachelor of Science (BSc) in Information Systems Management from 1995 to 1999. His educational background complements his broad range of expertise across various industries, including online advertising, creative services, and sales management. He possesses skills in strategic initiatives, partnership management, and digital media.
Background
Michael M. has extensive experience managing multi-site, global operations, which includes significant global travel. He has worked in various roles that required expertise in branding, promotions, service quality, and legal compliance. His career includes positions at AffinityX, where he served as SVP Operations and VP Ad Operations, contributing to his comprehensive understanding of customer success and operational management.
Achievements
Throughout his career, Michael M. has demonstrated a history of successful turnarounds and achieving solid bottom-line results. He has managed large-scale strategic customer-facing teams and has experience in product pricing and P&L management. His specialization in private equity startups and business process outsourcing (BPO) further highlights his ability to drive operational success.