Edward Carlin
About Edward Carlin
Edward Carlin is an Associate Program Manager specializing in Customer Onboarding and Retention at Jungle Scout, where he has worked since 2023. He has extensive experience in sales, customer success, and marketing, with a strong background in data analytics and multilingual communication.
Current Role at Jungle Scout
Edward Carlin currently serves as the Associate Program Manager for Customer Onboarding and Retention at Jungle Scout. He has held this position since 2023, contributing to the company's focus on enhancing customer experiences and retention strategies. His role involves managing onboarding processes and ensuring that customers receive the necessary support to maximize their use of the platform.
Previous Experience at Jungle Scout
Before his current role, Edward worked at Jungle Scout as the Training and Content Lead for Customer Experience from 2020 to 2023. In this capacity, he was responsible for developing training materials and content aimed at improving customer interactions and satisfaction. His work helped streamline customer support processes and enhance the overall user experience.
Sales and Marketing Expertise
Edward possesses expertise in the full sales cycle and multichannel marketing strategies. His skills encompass organic, paid, social, and email marketing, allowing him to effectively engage with diverse customer segments. He has a strong focus on A/B testing and data analytics, particularly in relation to customer retention and localization efforts.
Educational Background
Edward holds a Bachelor’s Degree in International Relations from Texas A&M University, where he also studied French Language and Literature. Additionally, he studied Conference Interpreting at ISIT, where he was a graduate student for a brief period. His educational background supports his multilingual capabilities and his understanding of global markets.
Professional Experience Overview
Edward has a diverse professional background, having worked in various roles across multiple organizations. Prior to his tenure at Jungle Scout, he served as a Regional Customer Success Manager at Isagenix and held positions at SeproTec Multilingual Solutions and CEA Study Abroad. His experiences span customer success, account management, and program management, showcasing his adaptability and skill set in different environments.