Ivie Rose Sotto
About Ivie Rose Sotto
Ivie Rose Sotto is a Product Customer Support professional with a background in customer service and virtual assistance. She has worked for several companies, including AmazoNationPH and Jungle Scout, and holds a degree in Civil Engineering from Central Mindanao University.
Current Role at Jungle Scout
Ivie Rose Sotto currently holds the position of Product Customer Support at Jungle Scout. She has been with the company since 2022, contributing her expertise in customer support for a duration of two years. In her role, she focuses on assisting customers with product-related inquiries and ensuring a positive user experience.
Previous Experience at AmazoNationPH
Before joining Jungle Scout, Ivie worked at AmazoNationPH as an Amazon Seller Virtual Assistant. Her tenure lasted for one year, from 2021 to 2022. In this role, she supported Amazon sellers by managing various tasks related to their online business operations.
Experience at Concentrix
Ivie Rose Sotto spent six years at Concentrix, where she served as a Senior Customer Service Representative from 2016 to 2022. Her work took place in Mactan, Lapu-Lapu, Central Visayas, Philippines. During this period, she developed skills in customer service and support, handling complex customer inquiries and providing solutions.
Early Career in Customer Service
Ivie began her career in customer service at ePerformax Contact Centers & BPO, where she worked as a Customer Service Representative for seven months in 2014 and 2015 in Makati, National Capital Region, Philippines. She later joined ResultsCX, serving in a similar capacity for one year from 2015 to 2016 in Lapu-Lapu, Central Visayas, Philippines.
Educational Background in Civil Engineering
Ivie Rose Sotto studied at Central Mindanao University, where she achieved a degree in Civil Engineering. This educational background provides her with a strong foundation in analytical thinking and problem-solving, skills that are beneficial in her customer support roles.