Levi Jones
About Levi Jones
Levi Jones serves as the Customer Support and Social Coordinator at Jungle Scout, where he has worked since 2020. He leads a team managing social media interactions and conducts training sessions to enhance customer support strategies.
Work at Jungle Scout
Levi Jones has been employed at Jungle Scout since 2020, holding the position of Customer Support and Social Coordinator. In this role, he conducts monthly social meetings to address customer service representative (CSR) needs and provides additional training based on the analysis of messages and comments. He leads a team that manages direct messages and comments across various social media platforms, including YouTube, Facebook, Instagram, Twitter, and LinkedIn. Levi also creates weekly reports to analyze data trends, ensuring growth and reach on social platforms, and shares insights with company stakeholders.
Previous Experience
Before his current role at Jungle Scout, Levi Jones worked as a Customer Service Representative at the same company from 2018 to 2020. His earlier experience includes serving as an Internal Account Manager at Appsbroker Ltd for one year in 2014, and as a Support Worker and Autism Practitioner at Prior's Court Foundation from 2015 to 2018. Additionally, he held positions at Dixons Retail, first as a Sales Assistant from 2010 to 2013 and then briefly as a Business Manager in 2013.
Education and Training
Levi Jones studied at Dorcan Technology College from 2004 to 2009, completing a five-year program. His educational background has contributed to his skills in customer support and social coordination, particularly in training new CSR team members on social media tools and the appropriate tone and voice for effective customer engagement.
Community Engagement and Brand Building
In his role as Customer Support and Social Coordinator, Levi Jones plays a key role in building and moderating the brand's online presence. He focuses on community support and digital engagement, which helps to establish trust and foster relationships with customers across various social media channels. His efforts contribute to the overall strategy of enhancing the brand's visibility and reputation in the digital space.