Loriana Brenes Quesada
About Loriana Brenes Quesada
Loriana Brenes Quesada is a Customer Success Operations Specialist based in Costa Rica, currently employed at Jungle Scout since 2021. She has extensive experience in customer support and operations, having previously held roles at Amaya, BetonSports PLC, and Bodog Entertainment Group S.A.
Current Role at Jungle Scout
Loriana Brenes Quesada serves as a Customer Success Operations Specialist at Jungle Scout, a position she has held since 2021. In this role, she focuses on enhancing customer experience and ensuring client satisfaction. She appreciates the growth opportunities available within the company and finds fulfillment in helping customers achieve success as Amazon business owners. Her commitment to customer success is a key aspect of her responsibilities.
Previous Experience at Jungle Scout
Before her current position, Loriana worked as a Customer Support Manager at Jungle Scout from 2018 to 2021. In this role, she managed customer inquiries and provided support to enhance user experience. Her tenure at Jungle Scout has allowed her to develop a deep understanding of customer needs and the operational aspects of the business.
Professional Background in Customer Service
Loriana has extensive experience in customer service, having worked in various roles since 2002. She was a Customer Service Representative and Quality Assurance at BetonSports PLC from 2002 to 2006, followed by a position at Bodog Entertainment Group S.A. as Quality Assurance from 2006 to 2009. She then joined Amaya, where she held multiple roles, including Support Services Representative and Support Gaming Specialist, from 2009 to 2018.
Education and Culinary Studies
Loriana studied at Escuela Gourmet Arcam, where she completed a Diplomatura in Culinary Processes and Related Services from 2007 to 2009. Additionally, she pursued General Studies at Universidad Estatal a Distancia from 2001 to 2002. She also studied Law at Universidad Latina de Costa Rica, achieving a Bachillerato en Derecho, which she pursued from 2002 to 2015.
High School Education
Loriana completed her high school education at Liceo Experimental Bilingue in Moravia, where she earned her High School Diploma with a focus on Accounting from 1997 to 2001. This foundational education has contributed to her professional development and skills in various roles throughout her career.