Silke Hutt
About Silke Hutt
Silke Hutt is a Social Media Care Specialist at Jungle Scout, where she has worked since 2018. She has a diverse background in customer service and content management, with previous roles at Amazon and Rational Group.
Work at Jungle Scout
Silke Hutt currently serves as a Social Media Care Specialist at Jungle Scout, a position she has held since 2018 in Austin, Texas. Previously, she worked as a Customer Success Champion at the same company from 2017 to 2018. In her roles, she has demonstrated the ability to work independently and manage customer interactions effectively.
Previous Experience at Amazon
Before joining Jungle Scout, Silke Hutt worked at Amazon as a Fraud Risk Investigator from 2016 to 2017. Her tenure lasted for seven months in Seattle, Washington. In this role, she focused on identifying and mitigating fraud risks, contributing to the company's security measures.
Background in Customer Service
Silke Hutt has extensive experience in customer service, having held various positions in the industry. She worked as a Customer Service Manager at Beted in 2007 and as a Bilingual Customer Service Representative at Rational Group from 2008 to 2009. Additionally, she served in multiple roles at Rational Group, including Language Specialist and Quality Assurance, from 2009 to 2014.
Education and Expertise
Silke Hutt studied Graphic Design at the California Institute of the Arts from 2016 to 2017. She also pursued studies in Photography at Universidad Veritas in 2000. Her educational background complements her professional experience, particularly in content management and database administration.
Skills in Content Management
Silke Hutt possesses ample experience in content management, including the administration of databases and management of website content. She is proficient in translation between English and Spanish, which enhances her ability to communicate with diverse customer bases. Her skills include effective multi-tasking and problem resolution.