Deliana Dalton
About Deliana Dalton
Deliana Dalton is a Customer Success Representative and Student Matching Representative at Juni Learning, where she has worked since 2021. She has a background in customer support and technical documentation, with previous roles at Cisco and Dartmouth College, and holds a Bachelor of Arts in Computer Science from Dartmouth College.
Work at Juni
Deliana Dalton has been employed at Juni Learning since 2021, serving as a Customer Success Representative and Student Matching Representative. In this role, she focuses on enhancing customer experiences and facilitating student placements. She has developed and implemented new process documentation aimed at improving back-end operations, showcasing her commitment to operational efficiency and customer satisfaction.
Education and Expertise
Deliana Dalton studied at Worcester Polytechnic Institute and earned a Bachelor of Arts (B.A.) in Computer Science from Dartmouth College, where she attended from 2006 to 2011. Her educational background provides her with a strong foundation in software programming. Additionally, she possesses expertise in the Japanese language, which enhances her communication skills in diverse environments.
Background
Deliana Dalton's professional background includes experience in both technical and customer-facing roles. She worked as a Customer Support Engineer at Cisco from 2013 to 2017, where she gained valuable insights into customer service and technical support. Prior to that, she served as a Section Leader and Teaching Assistant at Dartmouth College from 2007 to 2011, contributing to her skills in leadership and education.
Previous Experience
Before her current role at Juni Learning, Deliana Dalton held various positions that enriched her professional experience. She worked as a Summer Program Teacher at Talcott Mountain Science Center in 2012 for two months. Her diverse roles have equipped her with a blend of communication and technical skills, making her adept in customer support and technical documentation.