Megan Dempsey
About Megan Dempsey
Megan Dempsey is a Customer Success Representative with a diverse background in library services, content writing, and customer support. She holds a Master's degree in Library and Information Science and has worked in various roles across multiple organizations, including Kennesaw State University and LiveVox.
Work at Juni
Megan Dempsey has been employed as a Customer Success Representative at Juni Learning since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring that clients have a positive experience with the company's educational services. Her responsibilities include addressing customer inquiries, resolving issues, and providing support to help users maximize their engagement with Juni's offerings.
Education and Expertise
Megan Dempsey holds a Master's degree in Library and Information Science from Valdosta State University, which she completed from 2017 to 2019. She also earned a Bachelor's degree in History from Berry College, where she studied from 2013 to 2017. Additionally, she has an Associate's degree in Marketing/Marketing Management from Chattahoochee Technical College, obtained from 2021 to 2023. Megan has minors in Psychology and Family Studies from Berry College.
Background in Library Services
Megan Dempsey has a strong background in library services, having worked in various roles at Berry College and Kennesaw State University. From 2014 to 2017, she served as the Resource Sharing Assistant Student Director at Berry College's Memorial Library. She then worked as a Library Technical Paraprofessional in GIL/Interlibrary Loan Services at Kennesaw State University from 2017 to 2021. These positions provided her with extensive experience in library operations and customer service.
Content Writing Experience
Megan Dempsey has experience in content writing across multiple organizations. She worked as a Content Writer at LiveVox for eight months in 2021 and at Pain and Spine Specialists for nine months in 2021-2022. Additionally, she contributed as a Blog Content Writer at Blue Bear Brands for four months in 2021. This experience has equipped her with skills in creating engaging written content for various audiences.
Previous Employment History
Before her roles in customer success and content writing, Megan Dempsey held several positions that contributed to her professional development. She worked as an Invoicer at Rome Truck Parts & Repair Inc from 2011 to 2013 and served as an Office Assistant in Campus Safety at Berry College for four months in 2013. She also gained experience as a Collection Services Summer Student Assistant at Berry College in 2015.