Thomas Eckert
About Thomas Eckert
Thomas Eckert is a Senior Customer Service Lead at Juni Learning, where he has worked since 2021. He has a background in computer science and extensive experience in customer service and mentoring.
Work at Juni Learning
Thomas Eckert has served as the Senior Customer Service Lead at Juni Learning since 2021. In this role, he focuses on enhancing customer experiences and providing support to students and parents. His passion for teaching and mentoring is evident as he integrates these elements into his customer service approach. He has been instrumental in fostering a supportive environment that encourages learning and growth for both customers and team members.
Previous Work Experience
Prior to his current position, Thomas Eckert held various roles in customer service and support. He worked as a Dispatcher at Zoomer for six months in 2016-2017. He then transitioned to Premium Retail Services as a Client Service Representative for five months in 2018. Following that, he spent three years at Blackbaud as K-12 Support, where he provided assistance to educational institutions. His experience also includes roles at Jimmy John's, Advantage Solutions, and ActionLink as a Sales Representative.
Education and Expertise
Thomas Eckert studied Computer Science at the University of Delaware from 2013 to 2017, where he gained foundational knowledge in technology and programming. He also attended Norwalk High School, focusing on Mathematics and Computer Science from 2009 to 2013. His educational background supports his analytical skills and problem-solving abilities, which are essential in his customer service role.
Leadership and Community Involvement
During his time at the University of Delaware, Thomas Eckert led the Video Game Tournament Club. He organized events that attracted up to 150 participants, showcasing his leadership and organizational skills. This experience reflects his ability to engage with the community and create opportunities for others to connect and compete.
Personal Commitment to Helping Others
Thomas Eckert actively seeks opportunities to assist others in achieving their goals, both in professional and personal contexts. His commitment to mentorship and support is a driving force in his career, influencing his approach to customer service and team leadership.