Thomas Eckert
About Thomas Eckert
Thomas Eckert serves as the Senior Customer Service Lead at Juni Learning, where he has worked since 2021. With a background in customer service and a degree in Computer Science from the University of Delaware, he actively supports others in achieving their goals.
Work at Juni Learning
Thomas Eckert has served as the Senior Customer Service Lead at Juni Learning since 2021. In this role, he focuses on enhancing customer experiences and providing support to students and parents. His responsibilities include overseeing customer service operations and ensuring that the team meets the needs of the clients effectively. His position is based in California, United States.
Previous Employment Experience
Before joining Juni Learning, Thomas Eckert worked at Blackbaud as K-12 Support from 2018 to 2021. He also held positions at Premium Retail Services as a Client Service Representative for five months in 2018 and at ActionLink as a Sales Representative for four months in 2017. Additionally, he worked at Advantage Solutions as a Sales Representative for three months in 2018 and at Zoomer as a Dispatcher for six months in 2016.
Education and Expertise
Thomas Eckert studied Computer Science at the University of Delaware from 2013 to 2017, earning a degree in the field. He also completed his high school education at Norwalk High School, focusing on Mathematics and Computer Science from 2009 to 2013. His educational background provides him with a strong foundation in technical and analytical skills, which he applies in his customer service role.
Leadership and Mentoring
Thomas Eckert has a passion for teaching and mentoring, which he integrates into his customer service role. He actively seeks opportunities to help others achieve their goals, both professionally and personally. His leadership skills were evident during his time at the University of Delaware, where he led the Video Game Tournament Club, organizing events that attracted up to 150 participants.