Dayli Vazquez
About Dayli Vazquez
Driven and collaborative Senior Customer Success Manager in the tech industry with 5+ years’ quality customer success, customer support, customer retention, productivity and team management. Strong expertise in SaaS customer service, technological support and collaborating with stakeholders in product and engineering to lead operational and product improvements. Trained in the Challenger Sales Model, a self-motivated sales professional with a documented track record of territory development and management. Core competencies Life Cycle Project Management | Continuous Process Improvement | Crisis Resolution | Technical Expertise | User Training | Team Management | Data Analysis | Performance Management | Relationship Building | Sales Team Leader | Customer Acquisition & Retention | Customer Journey | Deescalation | Software as a Service (SaaS) Digital tools Advanced Excel User | InsightSquared | Salesforce | Calendly | Amazon Web Services (AWS) | Microsoft | Office Suite | Google Suite | SQL | LinkedIn Sales Navigator | Soapbox