Ingrid Kyushima
About Ingrid Kyushima
Ingrid Kyushima is a Product Owner with over 18 years of experience in CRM systems, particularly in the telecom sector. She has held various roles in prominent companies such as Serasa Experian and Telefônica Brasil, and possesses multiple certifications in product ownership, UX/UI, and Lean methodologies.
Work at Juvo
Ingrid Kyushima has been serving as a Product Owner at Juvo since 2022. Her role involves overseeing product development and ensuring alignment with company objectives. She continues to work in the São Paulo area, contributing her extensive experience in product management and development.
Previous Experience at Serasa Experian
Before joining Juvo, Ingrid worked at Serasa Experian as a Delivery/Product Owner from 2017 to 2022. During her five-year tenure in the São Paulo area, she played a key role in product delivery and management, leveraging her skills in project leadership and team coordination.
Career at Telefônica Brasil
Ingrid Kyushima has a significant history with Telefônica Brasil, where she held multiple positions over a span of 13 years. She began as a Relationship Customer Analyst from 2001 to 2003, then progressed to Business Analyst roles from 2003 to 2013, and later served as a Quality Software Leader from 2013 to 2016. Her experience at Telefônica Brasil encompassed various aspects of project leadership and quality assurance.
Educational Background
Ingrid studied Information Technology at the Universidade de São Paulo in 2018, completing an 11-month program. She also attended the University of Virginia, where she focused on Design Thinking for Innovation in the same year. Additionally, she holds an MBA in Business Management from Fundação Getulio Vargas, completed in 2003, and an MBA in SOA Software Engineering from Faculdade de Informática e Administração Paulista - FIAP, concluded in 2011.
Certifications and Expertise
Ingrid Kyushima holds several professional certifications, including a Yellow Belt in Lean 6 Sigma, a UXPM international certification Level 2, and certification as a Product Owner from Scrum.org. She is also certified as an OKR Certified Professional by CertiProf and has completed a course in UX/UI Fundamentals for interface development from the University of São Paulo. Her expertise includes corporate governance and risk and credit projects.