Shelly Sharma
About Shelly Sharma
Shelly Sharma serves as the Vice President of Customer Success at Jvion, where she has worked since 2013. With extensive experience in IT project management and change management, she has held various roles across multiple organizations, including Pfizer, Accenture, and Delta Airlines.
Current Role at Jvion
Shelly Sharma serves as the Vice President of Customer Success at Jvion, a position she has held since 2013. In this role, she focuses on ensuring customer satisfaction and successful project outcomes. Her extensive experience in managing enterprise IT projects contributes to her effectiveness in this position. She operates from the Greater Atlanta Area, where she leads initiatives that enhance customer engagement and success.
Previous Experience in Project Management
Shelly Sharma has a diverse background in project management across various industries. She worked at STA Global as a Project and Change Management Consultant from 2011 to 2013. Prior to that, she held roles at the State of Ohio and Delta Airlines, focusing on change management and HR implementation. Her experience also includes positions at Pfizer, Accenture, and Xerox, where she managed IT project life cycles and led implementation teams.
Educational Background
Shelly Sharma has a solid educational foundation with degrees in Neuroscience/Cell Biology and Biomedical Engineering. She earned her Bachelor of Science from Rutgers University and Mississippi State University, respectively. Her studies have equipped her with a strong technical background that supports her roles in project management and customer success.
Skills and Expertise
Shelly Sharma demonstrates strong skills in proposal writing, project bidding, and contract management. She possesses expertise in diagnosing resistance to change and developing action plans for improvement. Her technical knowledge in SAP HR Systems and Siebel enhances her capabilities in managing IT projects effectively. Additionally, her experience in budget analysis and outsourcing strategies is crucial for her role in customer success.
Career Timeline
Shelly Sharma's career spans over a decade, with significant roles in various organizations. She began her career at AES as a SAP Business Development Coordinator in 2009. Following this, she worked at The Goodyear Tire & Rubber Company, Xerox, and Delta Airlines in project management capacities. Her tenure at Jvion since 2013 marks a significant phase in her professional journey, where she continues to leverage her extensive experience.