Lindsey Alves
About Lindsey Alves
Lindsey Alves serves as the Vice President of Customer Success at Kalderos, where she has worked since 2021. With a background in customer success roles across various organizations, she specializes in delivering value within the 340b ecosystem.
Work at Kalderos
Lindsey Alves has served as the Vice President of Customer Success at Kalderos since 2021. In this role, she oversees four distinct customer success teams, focusing on value delivery within the 340b ecosystem. This ecosystem includes key stakeholders such as pharmaceutical manufacturers, providers, and payers. Her leadership aims to enhance customer engagement and satisfaction by ensuring that clients derive maximum value from Kalderos' offerings.
Previous Experience in Customer Success
Before joining Kalderos, Lindsey Alves held several positions in customer success. She worked at Wolters Kluwer Health as the Director of Customer Success for North America from 2017 to 2020. Prior to that, she was the Head of Customer Success for Providers at Tempus Labs, Inc. from 2020 to 2021. Her experience also includes roles at Emmi, where she served as Regional Manager and Director of Client Services, contributing to her extensive expertise in customer success strategies.
Background in Healthcare
Lindsey Alves has a background in healthcare, having worked at Beth Israel Deaconess Medical Center as an Emergency Technician and later as an Administrative Associate. These roles provided her with foundational knowledge in healthcare operations, which she has leveraged throughout her career in customer success within the healthcare technology sector.
Education and Expertise
Lindsey Alves earned a Bachelor of Arts in Biology from Boston University, where she also studied Spanish and Pre-Medicine. Her educational background supports her ability to navigate complex problems in ambiguous environments, particularly in healthcare settings. She specializes in building scalable operational processes and streamlining existing workflows to enhance customer success.
Skills in Problem Solving
Lindsey Alves is recognized for her ability to solve complex problems, particularly in environments lacking well-defined processes and tools. Her expertise in this area has been instrumental in her roles, allowing her to implement effective strategies that improve customer outcomes and operational efficiency.