Natalie Heck
About Natalie Heck
Natalie Heck serves as the Associate Director of Customer Success Commercial at Kalderos, where she specializes in building and scaling Customer Success teams. With a background in project management and extensive experience in customer success roles, she has worked for notable companies such as Wolters Kluwer Health and CVS Health.
Current Role at Kalderos
Natalie Heck serves as the Associate Director of Customer Success Commercial at Kalderos, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and driving success for commercial clients. Her responsibilities include coaching and mentoring team members to improve performance and developing strategies to scale Customer Success processes.
Previous Experience at Kalderos
Prior to her current role, Natalie worked at Kalderos as a Customer Success Manager from 2022 to 2023. During her time in this position, she contributed to the development of customer success initiatives and worked closely with clients to ensure their needs were met effectively.
Career at Wolters Kluwer Health
Natalie was employed at Wolters Kluwer Health as a Customer Success Manager, Implementations, from 2019 to 2022. In this capacity, she managed customer implementation projects and worked to enhance the overall customer experience. Her role involved collaborating with various departments to ensure successful project delivery.
Education and Expertise
Natalie holds a Bachelor of Arts degree from DePaul University, where she majored in Communication and minored in Psychology. She has expertise in succession planning and strategic planning, which she applies to team and departmental management. Her educational background supports her skills in project management and customer success.
Professional Skills and Specializations
Natalie specializes in building and scaling Customer Success teams and processes. She has extensive experience in collaborating with various departments, including sales, legal, underwriting, and clinical teams. Her skills encompass project management, proposal generation, and RFP/Q and grant writing, which contribute to her effectiveness in business development.