Sylvia Ho
About Sylvia Ho
Sylvia Ho is a Customer Success Specialist at Kalderos, where she has worked since 2022. She holds a Doctor of Pharmacy degree from the University of Illinois at Chicago and has a diverse background in pharmacy and customer service roles.
Current Role at Kalderos
Sylvia Ho serves as a Customer Success Specialist, Payer at Kalderos since 2022. In this role, she focuses on ensuring customer satisfaction and optimizing the use of Kalderos' services for payer clients. Based in Chicago, Illinois, she has contributed to the company's mission of improving healthcare outcomes through effective customer engagement.
Previous Experience in Healthcare
Prior to her current position, Sylvia Ho gained valuable experience in the healthcare sector. She worked as a Regulatory Affairs Extern at Astellas Pharma US for two months in 2021. Additionally, she held various roles including UIC Internal Medicine Extern at UI Health and a Data Abstraction Intern at the same institution. These positions provided her with insights into regulatory processes and data management in healthcare.
Educational Background
Sylvia Ho completed her Doctor of Pharmacy (PharmD) at the University of Illinois at Chicago from 2018 to 2022. This rigorous program equipped her with extensive knowledge in pharmaceutical sciences and patient care. She also holds a Bachelor’s Degree in Business Administration with a focus on Marketing from Illinois Wesleyan University, where she studied from 2014 to 2018.
Internship and Work Experience
Sylvia Ho has a diverse range of internships and work experiences that have shaped her professional journey. She interned at Walgreens in various capacities, including as a Specialty Pharmacy Intern and a Medication Therapy Management Intern. Additionally, she worked as a Pharmacy Technician at Jewel-Osco and served as a General Chemistry Teaching Assistant at Illinois Wesleyan University.
Skills and Areas of Expertise
Sylvia Ho possesses a blend of skills in customer success, regulatory affairs, and pharmacy practice. Her experience in both clinical and administrative roles has enhanced her understanding of the healthcare landscape. She is adept at customer engagement strategies and has a solid foundation in pharmaceutical regulations and marketing.