Joshua Ruelas
About Joshua Ruelas
Joshua Ruelas is a Manager of Support Operations at Kalepa, where he has worked since 2021. He has held various roles in operations and project management across several companies, including Uber, ModSquad, and Certn.
Work at Kalepa
Joshua Ruelas has been serving as the Manager of Support Operations at Kalepa since 2021. In this role, he oversees support operations, ensuring efficient processes and high-quality service delivery. His responsibilities include managing support teams, optimizing workflows, and implementing strategies to enhance customer satisfaction. His tenure at Kalepa has lasted for three years, contributing to the company's operational effectiveness.
Previous Experience at BAYiQ Inc
Before joining Kalepa, Joshua Ruelas worked at BAYiQ Inc as the Manager of Client Onboarding in 2018. His role lasted for six months, during which he was responsible for overseeing the onboarding process for new clients. This position required him to coordinate with various teams to ensure a smooth transition for clients into the company's services.
Experience at ModSquad
Joshua Ruelas held the position of Senior Project Manager at ModSquad from 2020 to 2021. In this capacity, he managed various projects, focusing on delivering results that aligned with client expectations. His role involved coordinating resources, timelines, and deliverables to ensure project success over the course of one year.
Career at Uber
Joshua Ruelas has extensive experience with Uber, where he held multiple positions. He served as the Enterprise Operations Lead for Uber for Business from 2017 to 2018, managing operations in Phoenix, Arizona. Prior to that, he was the Community Operations Team Lead from 2015 to 2017, overseeing a team and ensuring effective community support. He also worked as a Community Support Representative for four months in 2015, providing assistance to users.
Roles at Certn and DoorDash
In 2021, Joshua Ruelas worked at Certn as the US Manager of Operations & Support for seven months. His role involved managing operational processes and support functions. Additionally, he was employed at DoorDash as an Operations Supervisor for Enterprise Onboarding from 2018 to 2019, where he supervised onboarding operations for enterprise clients for one year.