Małgorzata świerczak
About Małgorzata świerczak
Małgorzata Świerczak is a Product Manager currently employed at Kalepa since 2022 and has served as a Board Member at Stowarzyszenie Fantazjada since 2013. She has extensive experience in product management and customer support roles, particularly at LiveChat, where she worked for a total of seven years.
Work at Kalepa
Małgorzata Świerczak has been serving as a Product Manager at Kalepa since 2022. In this role, she is responsible for overseeing product development and management, ensuring that the products meet market needs and align with company goals. Her experience in product management contributes to her ability to drive projects from conception to execution.
Previous Experience at LiveChat
Before joining Kalepa, Małgorzata Świerczak worked at LiveChat, a customer service software company, for a total of five years. She held the position of Product Manager from 2017 to 2022, where she managed product strategies and enhancements. Prior to that, she worked as a Technical Support Specialist from 2015 to 2017 and as a Support Specialist from 2014 to 2015, gaining extensive knowledge in customer service and product support.
Board Member at Stowarzyszenie Fantazjada
Since 2013, Małgorzata has been a Board Member at Stowarzyszenie Fantazjada, an organization based in Wrocław. Her involvement spans over 11 years, during which she has contributed to the organization's initiatives and strategic planning.
Background in Customer Support
Małgorzata Świerczak began her career in customer support at Call Center Inter Galactica, where she worked as a Starszy konsultant backoffice from 2012 to 2013. This experience laid the foundation for her subsequent roles in customer service and technical support at LiveChat.
Education and Qualifications
Małgorzata holds a Bachelor of Science degree in Biotechnology from Politechnika Wrocławska, where she studied from 2008 to 2013. Additionally, she completed a short course at Stowarzyszenie Centrum Edukacji CEL in 2013, focusing on fundraising.