Fikriana Kusuma
About Fikriana Kusuma
Fikriana Kusuma serves as a Client Success Senior Manager at Kalibrr, where she has worked since 2017, focusing on customer support for the B2C segment. She holds a Bachelor's degree in Anthropology from the University of Indonesia and has previous experience as an HRBP Corporate Function Intern at Unilever.
Work at Kalibrr
Fikriana Kusuma has served as Client Success Senior Manager at Kalibrr since 2017. In this role, she manages a diverse portfolio of clients, which includes both start-ups and large enterprises. Her responsibilities involve conducting business reviews to ensure that clients meet their hiring success goals. Fikriana utilizes her expertise in customer support channels, specifically Intercom and Zendesk, to enhance client experiences in the B2C segment.
Education and Expertise
Fikriana Kusuma studied at the University of Indonesia, where she earned a Bachelor’s degree in Anthropology from 2012 to 2016. Her educational background supports her expertise in managing customer support channels. Fikriana's skills are particularly focused on the B2C segment, where she applies her knowledge to improve client satisfaction and success.
Background
Before joining Kalibrr, Fikriana worked as an HRBP Corporate Function Intern at Unilever from 2016 to 2017. During her five-month internship, she gained experience in various corporate functions, including Finance, IT, and HR. This experience contributed to her understanding of client needs and enhanced her ability to manage customer relationships effectively.
Client Management Skills
In her role at Kalibrr, Fikriana is responsible for managing a wide range of clients, from start-ups to large enterprises. She conducts business reviews to ensure that clients achieve their hiring success goals. Her approach to customer success is influenced by her unique personality traits, described as 'earth green' and 'cool blue', which guide her interactions and strategies in client management.