Katie Berrios
About Katie Berrios
Katie Berrios is a Sr. Operations Resource Analyst at Kansas City Southern, where she has worked since 2020. She has over a decade of experience in various roles within the transportation and human resources sectors.
Work at Kansas City Southern
Katie Berrios has held multiple positions at Kansas City Southern since joining the company. She worked as a Customer Solutions Analyst from 2013 to 2017, where she focused on enhancing customer service operations. Following this role, she served as Control Service Manager from 2017 to 2020, overseeing control service functions. Since 2020, she has been working as a Sr. Operations Resource Analyst, contributing to operational efficiency and resource management within the organization.
Previous Experience at American Transport Group LLC
Before her tenure at Kansas City Southern, Katie Berrios worked at American Transport Group LLC as the Director of Human Resources from 2008 to 2013. In this role, she was responsible for managing HR functions, including recruitment, employee relations, and organizational development. Her experience in human resources provided her with a strong foundation in workforce management and operational strategy.
Education and Expertise
Katie Berrios earned her Bachelor of Science degree in Business Administration with an emphasis in Marketing and a minor in Spanish from the University of Missouri-Columbia, where she studied from 2004 to 2008. Additionally, she attended Saint Theresa's, furthering her educational background. Her academic training supports her professional roles in operations and customer solutions.
Early Career at Mazuma Credit Union
Katie Berrios began her career as a Financial Intern at Mazuma Credit Union in 2006, where she worked for three months. This early experience in the financial sector helped her develop foundational skills in finance and customer service, which she later applied in her subsequent roles.