Kelly Roberson
About Kelly Roberson
Kelly Roberson serves as the Manager of Shop Operations at The Kansas City Southern Railway Company, a position held since 2014. With prior experience in customer service and railroad operations, Roberson has a background that includes roles at Midwest Airlines and Union Pacific Railroad.
Work at Kansas City Southern
Kelly Roberson has served as the Manager of Shop Operations at The Kansas City Southern Railway Company since 2014. In this role, Roberson oversees various operational aspects within the shop, ensuring efficient processes and maintenance of railway equipment. The position has been held for a decade, indicating a strong commitment to the organization and its operational goals.
Education and Expertise
Kelly Roberson studied at the University of Missouri-Kansas City. This educational background provides a foundation for Roberson's expertise in operations management within the railway industry. The knowledge gained from this institution supports the skills necessary for effective leadership in a complex operational environment.
Background in Customer Service and Rail Operations
Prior to joining The Kansas City Southern Railway Company, Kelly Roberson worked at Midwest Airlines as a Customer Service Lead from 2006 to 2008. This role involved managing customer interactions and service quality. Following this position, Roberson worked as a Conductor for Union Pacific Railroad in 2008 for six months, gaining valuable experience in rail operations.
Career Progression
Kelly Roberson's career reflects a progression through various roles in customer service and rail operations. Starting at Midwest Airlines, Roberson transitioned to Union Pacific Railroad before taking on a managerial role at The Kansas City Southern Railway Company. This trajectory illustrates a focus on operational efficiency and customer service within the transportation sector.