Mary Ortega
About Mary Ortega
Mary Ortega serves as a Critical Incident Coordinator at Kansas City Southern, where she has worked since 2021. With a background in emergency response and communications, she effectively manages incident communications and coordinates responses to ensure safety and operational continuity.
Work at Kansas City Southern
Mary Ortega currently serves as a Critical Incident Coordinator at Kansas City Southern, a role she has held since 2021. In this position, she coordinates responses to emergency situations and non-emergent service interruptions, ensuring effective communication with first responders. Prior to this role, she worked as a Train Dispatcher from 2019 to 2020, where she monitored severe weather conditions and communicated necessary information to relevant departments to maintain safety and operational continuity.
Previous Experience in Emergency Services
Mary Ortega has extensive experience in emergency services, having worked as a Firefighter for the City of Kansas City Missouri Fire Department from 2004 to 2016. During her 12 years in this role, she coordinated responses to various emergency situations, contributing to public safety and community support. Her background in emergency response enhances her current role in incident coordination.
Experience at ONE Gas
Mary Ortega worked as a Service Dispatcher at ONE Gas from 2020 to 2021. In this capacity, she operated the automatic notification system to manage incident communications efficiently. This experience provided her with skills in communication management and incident response, which are applicable to her current role at Kansas City Southern.
Role at Children's Mercy Kansas City
From 2016 to 2019, Mary Ortega served as a Communications Specialist at Children's Mercy Kansas City. In this role, she acted as an informal resource for team members, providing guidance and support. She also maintained comprehensive records of incidents and railroad signal trouble reports, ensuring that repairs were scheduled and completed effectively.
Education and Expertise
While specific educational details are not provided, Mary Ortega's career trajectory reflects a strong foundation in emergency management and communication. Her roles have required her to develop expertise in coordinating responses to incidents, managing communications, and maintaining operational records, contributing to her effectiveness in her current position.