Steven Bayless
About Steven Bayless
Steven Bayless serves as the Manager of Customer Solutions at Kansas City Southern, a position he has held since 2020. With a background in customer service roles within the company and a degree in Sport and Fitness Administration from the University of Kansas, he has accumulated significant experience in the transportation sector.
Work at Kansas City Southern
Steven Bayless has been employed at Kansas City Southern since 2011, holding various positions over the years. He currently serves as Manager Customer Solutions, a role he has held since 2020. Prior to this, he worked as a Premium Service Analyst from 2013 to 2017, and as a Customer Solutions Supervisor from 2018 to 2020. He also gained experience as a Senior Customer Solutions Analyst for one year from 2017 to 2018, and as a Customer Solutions Analyst from 2011 to 2013. His extensive tenure at Kansas City Southern reflects a deep understanding of customer service operations within the transportation sector.
Education and Expertise
Steven Bayless studied at the University of Kansas, where he earned a Bachelor of Science (BS) degree in Sport and Fitness Administration/Management from 1999 to 2002. He also attended Concordia College for one year from 1997 to 1998. His educational background provides a foundation in management principles, which he has applied throughout his career in customer service roles at Kansas City Southern.
Background
Before joining Kansas City Southern, Steven Bayless worked at Challenger Sports as Operations Manager from 2002 to 2011. This nine-year experience in operations management contributed to his skills in overseeing customer solutions and service delivery. His career path demonstrates a consistent focus on customer service and operational efficiency.
Career Progression
Steven Bayless has demonstrated significant career progression at Kansas City Southern. Starting as a Customer Solutions Analyst in 2011, he advanced through various roles, including Senior Customer Solutions Analyst and Customer Solutions Supervisor, before becoming Manager Customer Solutions in 2020. His career trajectory illustrates his commitment to professional development and expertise in customer service management.