Sabrina Giron
About Sabrina Giron
Sabrina Giron is a Customer Service Specialist Team Manager at Kantox, with a background in finance and international business. She has held various roles in customer service and trading, including positions at DRW and Fusion BPO Services.
Current Role at Kantox
Sabrina Giron serves as the Customer Service Specialist Team Manager at Kantox, a position she has held since 2023. In this role, she oversees the customer service team, ensuring efficient operations and high-quality service delivery. Her responsibilities include managing team performance, developing customer service strategies, and enhancing customer satisfaction. Sabrina's experience in customer service positions her well to lead her team effectively.
Previous Experience at DRW
Sabrina Giron worked at DRW in Montreal, Quebec, Canada, where she held two roles. She was a Junior Strategy Analyst from 2019 to 2021 for two years, contributing to strategic decision-making processes. Prior to that, she worked as a Junior Real-Time Trader for two months in 2019. These positions provided her with valuable insights into financial markets and trading strategies.
Experience at Fusion BPO Services
Before her tenure at DRW, Sabrina Giron was employed at Fusion BPO Services as a Customer Service Representative in 2016. She worked in this role for six months in the Montreal, Canada Area, where she developed foundational skills in customer interaction and support, contributing to her subsequent career in customer service management.
Educational Background
Sabrina Giron has a diverse educational background. She studied at Madison Learning Center, where she earned a High School Diploma from 2011 to 2015. She then attended Hult International Business School for one year, achieving a Bachelor of Commerce in International Business. Following this, she completed a Bachelor of Commerce in Finance at Concordia University from 2015 to 2019. Most recently, she studied Graphic Design at LCI Barcelona, obtaining a certificate in 2022.
Career Progression at Kantox
Sabrina Giron began her career at Kantox as a Customer Service Specialist, a position she held from 2021 to 2023. During this time, she gained experience in customer support and service operations, which led to her promotion to Customer Service Specialist Team Manager. Her progression within the company reflects her commitment to customer service excellence and team leadership.