Abi Umagat
About Abi Umagat
Abi Umagat serves as the Director of Customer Experience at Karat in Seattle, Washington, where she has worked since 2022. With extensive experience in customer support and a strong commitment to diversity and representation, she has held various roles in the tech industry, particularly in customer experience management.
Work at Karat
Abi Umagat has been serving as the Director of Customer Experience at Karat since 2022. In this role, she oversees customer experience strategies and initiatives, contributing to the company's mission of enhancing customer satisfaction. Prior to her current position, she held various roles within Karat, including Customer Experience Manager and Senior Customer Experience Manager, accumulating a total of six years of experience with the company. Her tenure at Karat has allowed her to develop a deep understanding of customer needs and operational efficiencies.
Previous Experience in Customer Experience
Before joining Karat, Abi Umagat gained extensive experience in customer experience roles at Rover.com and zulily. She worked at Rover.com as a Customer Experience Representative and progressed to Customer Experience Supervisor and later as a Training/Workforce/Program Supervisor. Her time at zulily included roles as an Operations Generalist and Customer Service Representative. This diverse background has equipped her with a comprehensive skill set in managing customer interactions and improving service delivery.
Education and Expertise
Abi Umagat earned a Bachelor of Arts in Communication from Seattle Pacific University, where she studied from 2007 to 2011. Her educational background has provided her with a solid foundation in effective communication, which is essential in her current role. She has developed expertise in the Seattle tech community, focusing on customer experience and support. Her knowledge is complemented by her passion for representation and diversity in the workplace, which influences her approach to team management and customer engagement.
Background and Early Career
Abi Umagat began her career in customer service roles, including positions at Starbucks, Subway, and Kohl's Department Stores. She also worked as an Office Assistant and Student Ambassador at Seattle Pacific University. These early experiences in various customer-facing roles helped her build foundational skills in customer service and operations. Her journey reflects a commitment to understanding customer needs and enhancing service quality, which has been a consistent theme throughout her career.
Specialization in Customer Experience Management
Abi Umagat specializes in hiring, building, managing, and scaling customer experience teams and operations, both in-office and remote. Her approach is influenced by her cultural background and her desire to set others up for success. She emphasizes the importance of diversity and representation in the workplace, which she believes enhances team performance and customer satisfaction. Her expertise positions her as a valuable leader in the customer experience domain.