Carley Archield, MBA
About Carley Archield, MBA
Carley Archield, MBA, serves as the Customer Success Team Lead at Karat, a position she has held since 2022. With a diverse background in customer success and analytics, she has accumulated significant experience in various roles across multiple organizations in the Portland, Oregon Metropolitan Area.
Work at Karat
Carley Archield currently serves as the Customer Success Team Lead at Karat, a position she has held since 2022. In this role, she is responsible for overseeing customer success initiatives and ensuring client satisfaction. Prior to this, she worked as a Senior Customer Success Manager at Karat from 2021 to 2022. Her experience at Karat has contributed to her expertise in managing customer relationships and enhancing service delivery.
Education and Expertise
Carley Archield holds a Master of Business Administration (M.B.A.) from Marylhurst University. She also studied at the University of Washington and Oregon State University, where she earned a Bachelor of Science (B.S.) in Health Management and Policy. Her educational background provides her with a solid foundation in business principles and health management, which informs her approach in customer success roles.
Professional Background
Carley Archield has a diverse professional background in customer success and health management. Before her tenure at Karat, she worked at Akamai Technologies as a Customer Success Manager and later as a Strategic Account Manager for Identity Cloud. Additionally, she gained experience at DiscoverOrg and Moda Health, where she served as a Customer Success Manager and Group Configuration Analyst, respectively. Her early career included a role at Oregon Health & Science University as a Patient Access Service Resource Specialist.
Career Progression
Carley Archield's career has progressed through various roles in customer success and health management. She began her career at Oregon Health & Science University, followed by positions at Moda Health and DiscoverOrg. After her time at Akamai Technologies, she joined Karat, where she has advanced from Senior Customer Success Manager to Team Lead. This trajectory highlights her growth and adaptability in the customer success field.